Shipping policy

Last updated: September 5, 2026

Shipping from China

Stoneveil Studio ships from Nanchang, Jiangxi, China, using SF International and its delivery partners.

Free shipping and delivery area

We offer free standard shipping to eligible physical street addresses in the following destinations:

  • The contiguous 48 United States and Washington, D.C.
  • Canada.
  • Australia.

All destinations must be within the carrier's standard service area. Shipping charges, import duties, and import taxes for eligible orders are covered by Stoneveil Studio.

Excluded destinations and addresses

We do not ship to:

  • Alaska or Hawaii.
  • U.S. territories and outlying islands, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands.
  • Other non-contiguous destinations listed under U.S. postal routing, including the Federated States of Micronesia, the Marshall Islands, and Palau.
  • PO boxes or APO, FPO, and DPO addresses, including Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific postal regions.
  • Australian external territories or other destinations that are listed separately from Australia at checkout.
  • Addresses outside SF International's standard service area, including unsupported remote addresses.

These destinations are outside our delivery area; a paid shipping upgrade is not offered. Please provide an eligible physical street address. If an ineligible address passes checkout, we will contact you to arrange an eligible delivery address or cancel and refund the order. We will not dispatch to an excluded destination.

Processing and delivery estimates

Orders are handed to the carrier within 3 calendar days after payment. Estimated transit times after dispatch are:

  • United States: approximately 14 business days.
  • Canada: approximately 10–15 business days.
  • Australia: approximately 8–12 business days.

Processing time is separate from transit time. Delivery dates are estimates, not guarantees. Customs clearance, public holidays, weather, and carrier disruptions may affect transit time. We will provide tracking information when your order is dispatched. If your shipment is delayed, contact us so we can review its status and available options.

Import duties and taxes

For eligible orders shipped to the United States, Canada, and Australia, import duties and import taxes are covered by Stoneveil Studio. You are not responsible for paying these import charges on delivery. If a carrier or customs representative requests an import payment, please contact us before paying so we can resolve it.

Address verification

Please provide a complete recipient name, phone number, email address, street address, city, state or province, and postal code. We may contact you to verify or correct delivery information before dispatch.

Delivery problems

Transit damage is our responsibility. Once transit damage is confirmed, we refund the full price paid for the damaged piece to the original payment method, including any delivery charges paid for that piece. We handle the carrier claim, and we cover any return shipping we require. You do not need to claim compensation from the carrier yourself.

If your piece arrives damaged, you receive the wrong item, or your order does not arrive, contact us with your order number and any available photographs or tracking details. Keep the item and packaging only where safe and reasonably possible. An unboxing video is helpful but not required; do not handle broken glass to document damage. Our Return & Refund Policy explains the available remedies. Nothing in this policy limits mandatory consumer rights.

Contact

Email: liyang666ddd@gmail.com
Or use our contact form.